Terms & Privacy

Terms and Conditions

1. APPLICATION OF TERMS

1.1 These Terms apply to your use of the Reflections.Life website (“Website”). By accessing and using the Website:

a. You agree to these Terms; and

b. Where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to agree to these Terms on that person’s behalf and that person is bound by them.

1.2 If you do not agree to these Terms, you must not use the Website.

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2. CHANGES

2.1 Reflections.Life may update these Terms at any time by publishing the updated version on the Website. Changes take effect immediately unless stated otherwise. It is your responsibility to stay up to date with the latest Terms.

2.2 Reflections.Life may change, suspend, or discontinue the Website or any part of it at any time without notice.

2.3 These Terms were last updated on 15 April 2025.

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3. DEFINITIONS

- Loss: Includes loss of profits, savings, revenue, or data, and any other claim, damage, liability, or cost (including legal fees).

- Personal Information: Information about an identifiable, living person.

- Terms: These Website Terms of Use.

- Underlying System: Any network, system, software, data, or materials that support the Website.

- User ID: A unique username and/or password provided to access specific Website features.

- We, Us, Our: Reflections.Life

- Website: https://www.reflections.life

- You: The individual or entity accessing or using the Website.

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4. YOUR OBLIGATIONS

4.1 Provide accurate, current, and complete information. Update your information as needed.

4.2 If issued a User ID, you must:

a. Keep it secure and not share it.

b. Notify us immediately at hello@reflections.life if your User ID is compromised.

4.3 You must not:

a. Introduce harmful software or attempt to interfere with the Website or its systems.

b. Access the Website through non-standard methods such as scraping or automation tools.

4.4 You may not link to the Website without our written permission. Email hello@reflections.life to request permission.

4.5 You indemnify us against all Loss resulting from your breach of these Terms.

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5. INTELLECTUAL PROPERTY

All intellectual property on the Website (including text, images, logos, and design) belongs to Reflections.Life and/or its licensors.

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6. DISCLAIMERS

6.1 We are not responsible for:

- Website unavailability or slow performance

- Errors or omissions in Website content

- Security risks or viruses

- External websites linked from the Website

6.2 It is your responsibility to ensure the Website is appropriate and legal to use in your country.

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7. LIABILITY

7.1 Your use of the Website is at your own risk.

7.2 Except as required by New Zealand law, we exclude all liability to the extent permitted. Where liability cannot be excluded, it is limited to NZD100.

7.3 If clauses 7.1 and 7.2 are not applicable, our maximum liability is NZD100.

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8. PRIVACY POLICY

8.1 You are not required to provide personal information, but doing so may be necessary for some features.

8.2 We comply with the New Zealand Privacy Act 2020.

8.3 Your personal information may be used for communication, analysis, marketing, and research.

8.4 We may collect technical data via cookies or similar tools. You can disable cookies in your browser settings.

8.5 We may disclose personal information to:

- Trusted service providers (e.g., hosting or analytics)

- Prospective business purchasers

- Authorities where required by law

8.6 Information may be stored on servers outside New Zealand.

8.7 You may access or correct your personal information by contacting us at hello@reflections.life

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9. SUSPENSION AND TERMINATION

9.1 We may suspend or terminate your access to the Website at any time without notice if you breach these Terms.

9.2 Upon suspension or termination, you must stop using the Website.

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10. GENERAL

10.1 We may contact you via email or through the Website. This satisfies legal requirements for written communication.

10.2 These Terms are governed by New Zealand law. You submit to the non-exclusive jurisdiction of New Zealand courts.

10.3 Waivers must be in writing.

10.4 Terms intended to survive termination will remain in force.

10.5 If any part of these Terms is found to be invalid or unenforceable, it will be modified or removed, and the rest of the Terms will remain effective.

10.6 These Terms represent the entire agreement regarding your use of the Website.

Privacy Policy

INTRODUCTION

Reflections Life Stories NZ (Reflections)(we, us, our), complies with the New Zealand Privacy Act 2020 (the Act) when handling personal information. Personal information is any information about an identifiable individual (a natural person).

This policy outlines how we collect, use, disclose, and protect your personal information, as well as your rights in relation to that information. It does not limit or exclude any of your rights under the Act. For more details about your privacy rights, visit www.privacy.org.nz.

CHANGES TO THIS POLICY

We may update this policy by uploading a revised version to our website. Changes will take effect from the date of publication. This policy was last updated on 15 April 2025.

WHO WE COLLECT PERSONAL INFORMATION FROM

We collect personal information from:
• You, when you provide it directly to us via our website, contact forms, email, registration or subscription processes, or when you use our services or content.
• Third parties, where you have authorised this, or where the information is publicly available.

Where possible, we will collect personal information directly from you.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:
• Verify your identity
• Provide you with services, content, or customer support
• Send you updates and marketing communications (including via email or SMS)
• Improve our website, services, and overall user experience
• Respond to feedback, enquiries or complaints
• Conduct anonymised statistical analysis and reporting
• Protect and enforce our legal rights and interests
• Fulfil any other purpose permitted by you or under the Act

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:
• Service providers that support our website and services (e.g. hosting or analytics providers)
• Law enforcement or regulatory authorities, where required by law
• Any person or organisation you authorise
• Third parties for anonymised data analysis

Some of our service providers may be located overseas, which means your information may be stored or processed outside of New Zealand.

In the event of a merger, acquisition, reorganisation, or similar business transaction, your information may be transferred as part of that process.

PROTECTING YOUR PERSONAL INFORMATION

We take all reasonable steps to keep your personal information safe from loss, unauthorised access, misuse, or disclosure.

WHERE YOUR INFORMATION IS STORED

Your personal information may be stored securely on servers located in New Zealand or overseas. Where we use third-party service providers, we ensure they are contractually required to safeguard your data.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You have the right to:
• Request access to the personal information we hold about you
• Request corrections to that information if you believe it is inaccurate

To exercise these rights, please contact us at hello@reflections.life with proof of identity and the details of your request. If we cannot make the correction, we will note your request on the relevant record.

We may charge reasonable costs for providing access or making corrections.

INTERNET USE

We take reasonable steps to maintain secure internet connections. However, the transmission of information over the internet is at your own risk.

If you post personal information in any public areas on our website, such as message boards, chat rooms, or during group webinars, you acknowledge that this information is publicly accessible.

PHOTOGRAPHY AND SOCIAL MEDIA

Our website may contain links to third-party sites. Their privacy practices may differ, and we recommend reviewing their privacy policies before providing any personal information.

We respect your right to privacy and will not take photographs, videos, or audio recordings during any session, interview, or event without your express prior consent.

If we request to take images or recordings, you are welcome to place restrictions or limitations on how those materials are captured or used. Your preferences will always be respected, and you are under no obligation to agree.

If you take photographs during your session and tag Reflections.Life on social media, this will be considered implied consent for us to re-share or feature your image on our own platforms. You may withdraw this consent at any time by contacting us at hello@reflections.life, and we will remove the image from our digital platforms where possible.

Your name or identifying details will not be used alongside any image without your explicit permission.

COOKIES

We use cookies to improve your browsing experience and better understand how visitors interact with our website. You can disable cookies through your browser settings, though this may limit some functionality of the site.

CONTACTING US

If you have any questions about this privacy policy or wish to access or update your personal information, please contact us at: hello@reflections.life